Claiming a Profile
A business profile may be claimed only by persons authorised to represent that business. Ownership is verified by means of a corporate email address on the business's website domain, a document belonging to the business, or a conversation between our team and the business. Verification is free of charge. Misleading claim requests result in the account being closed.
Responsibility for Content
The business is responsible for the accuracy of, and the rights of use in, the information, prices, photographs and promotions it publishes on its profile. You declare that you hold the right of use for every image you upload. Unverified health claims ("definitely cures", etc.) are not published.
Use of Content and Social Media Sharing
For the visual and written content uploaded or entered on Spa Deneyimi by the business or by users acting on its behalf, such as photographs, videos, logos, descriptions, and service, price and promotion information ("Content"), the business grants Spa Deneyimi permission to use it as follows:
- Where it may be used: Content may be shared on the Spa Deneyimi website, in its email newsletters and on the social media accounts opened in Spa Deneyimi's name (Instagram, Facebook, X, TikTok, YouTube, LinkedIn, Pinterest and similar) to promote the business and the platform.
- Scope of the rights: The permission covers the rights of adaptation, reproduction, distribution, performance and communication to the public under Articles 21-25 of Law No. 5846 on Intellectual and Artistic Works, limited to the uses above. It is non-exclusive, free of charge and worldwide. It applies to new shares for as long as the Content is published on the platform; shares made during that time may stay published, subject to the removal request below.
- Adaptation: For sharing, Content may be resized, cropped, shortened and translated into other languages, and the Spa Deneyimi logo, the business's name and a short caption may be added. The meaning of the Content is not changed, and the Content is not used in a way that is misleading about or disparaging to the business.
- Credit: Shares name the business and, where possible, its social media account.
- No fee, no commitment: No fee is paid to the business for sharing, and none is charged to it. Sharing is not an advertising or sponsorship service; Spa Deneyimi decides which Content is shared, when and on which account. No number, frequency or reach of shares is promised.
- The business's declaration: The business declares and undertakes that it holds the rights needed to grant this permission, that it has obtained the explicit consent required for this use from employees, customers and other persons who can be identified in photographs and videos, and that the Content does not infringe the intellectual property, personality or personal data rights of third parties. The business is responsible for third-party claims arising because this declaration is untrue; amounts Spa Deneyimi is obliged to pay for that reason are recovered from the business.
- Opting out and removal: The business may tell us at any time, via the Contact page, that it does not want its Content shared on social media; after that notice no new shares are made. Content removed from the profile, and the Content of a business whose membership has ended, is likewise not used in new shares. In either case, earlier shares are removed within 30 days if the business requests it. This choice does not affect the publication of the Content on the business profile.
Reviews
Businesses cannot delete reviews; they may respond to them or file a complaint about reviews that breach the policy. Providing any benefit in exchange for a review is prohibited.
Packages, Trial and Payment
The paid Corporate Business Package is paid in advance at the start of each monthly or annual period. Payment is taken by card as a single charge via the PayTR infrastructure; card details are neither passed to nor stored by Spa Deneyimi. The subscription does not renew automatically: the business is reminded before the period ends, and when the next period is paid it begins on the date the previous one ends. If no payment has been made when the period ends, the business reverts to the Free package after a 7-day grace period. Invoices are issued with the billing details the business enters before its first payment. Each business may try the Corporate Business Package once, free of charge and without providing card details; the trial period is stated on the Subscription page, and when the trial ends the business reverts to the Free package. No refund is made for a period that has been paid; amounts charged twice or in error are refunded.
Downgrading
A subscription that expires or is cancelled is downgraded to the Free package. Data are not deleted; only the paid features are switched off, and photos, videos and offers exceeding the limit of the new package are unpublished. When the package is upgraded again, this content is published again.
Ranking and Badges
Organic ranking, the Verified badge and Editor's Pick cannot be purchased.
Suspension
A profile may be suspended in the event of misleading information, a high volume of complaints or a breach of policy; the business is notified of the reasons.